Posted on 17th July 2020
THIS IS A SUMMARY OF THE POLICIES WE HAVE INTRODUCED AT THE OLD POSTHOUSE B&B TO ADDRESS THE RISKS POSED BY CORONAVIRUS
Cancellation: if a booking is cancelled due to Government regulations prohibiting travel or staying at our accommodation then we will refund any deposit paid and nothing will be due in respect of the outstanding reservation price.
The policies set out below were introduced to address the risks posed by Covid-19 and for which we were given the “We’re Good to Go” Industry Standard certificate and the AA Covid Confident accreditation.
Prior to your arrival, we will send you an email advising you in more detail of the steps that we take and what steps we will be asking you to take to ensure your safety as well as the safety of others, including ourselves.
Cleaning: All bedrooms and guest areas are extensively cleaned in accordance with government and industry guidelines between guests’ stays and while guests are staying.
Check-in: check in is between 5.00 pm and 10.00pm. We may not be able to allow check-in before 5.00 pm as we must ensure all rooms and public areas are cleansed and made safe in accordance with guidelines issued by the Government and other bodies to address the risk of Covid-19 being brought into our premises and to prevent it being transmitted.
Hand sanitiser: is available in each Bedroom and outside the Bedrooms, as well as in the entrance hall of the B&B, on the Reception Desk and in your allocated dining area.
Eating arrangements: there is a separate table allocated for each bedroom – one table is on its own in the Snug and the other 2 tables are in the Dining Room spaced over 2 metres apart. However, we can accommodate a party of 6 at one table if you wish.
The Dining Room and Snug are now only used for eating meals.
Breakfast: we offer the same breakfast options, but the buffet section of our breakfast offering has been removed – instead we will bring your choices to your table. This may mean we have to ask you to come down for breakfast at a specific time so as to stagger the timing of breakfasts.
Payments: where possible, we will take payment on or before arrival – to reduce handling of the card machine.
Welcoming: we will continue to welcome you personally but respecting social distancing and mask wearing requirements.
Stay Safe: We ask all guests to respect social distancing requirements, to wear a face mask at all times when in communal areas (other than when sitting down at their table to eat) and to sanitise their hands when in the building.
Housekeeping: Only if you are staying more than 3 days will we be offering to change your bedding or towels, or to hoover and dust your bedroom during your stay.
In all cases, if you are staying more than 1 night, whilst you are out and if agreed by you, we will disinfect those parts of the room regarded as key touch points, empty bins and provide fresh cups and glasses, along with some fresh water and milk for your room.
We hope this will give you peace of mind and will reassure you that we are doing everything we can to ensure you can relax and enjoy your stay, alongside these new requirements.
If you are at all concerned or have any special health issues, please call us directly before making a booking so that we can talk you through:
to ensure that we all keep safe.
If you wish to book all our rooms for you and your family to have exclusive access to the B&B accommodation, then please call us directly. This will ensure we can reserve the most suitable dates for you. Group bookings of the three rooms will mean that you and your party will be the sole guests staying.